🌸 Hanataba Refund & Return Policy
At Hanataba Flowers & Chocolate, we value your satisfaction and do our best to ensure every order is delivered fresh, beautiful, and as promised. Please review our refund and return policy below:
1. Fresh Flowers & Perishable Items
- Due to the perishable nature of flowers and chocolates, we cannot accept returns once the order has been delivered.
- If your order arrives damaged, spoiled, or not as described, please contact us within 12 hours of delivery with photos, and we will arrange a replacement or store credit.
2. Non-Perishable Products (Vases, Gifts, Accessories)
- You may return unused, non-perishable items (such as vases, gift boxes, or décor) within 7 days of purchase.
- Items must be returned in their original packaging and condition.
- Return shipping (if applicable) will be the customer’s responsibility.
3. Order Cancellations
- Orders may be cancelled at least 24 hours before delivery for a full refund.
- Same-day and custom orders (such as wedding arrangements or special event flowers) cannot be cancelled once prepared.
4. Refunds
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Delivery/shipping charges are non-refundable.
5. Incorrect Address or Missed Delivery
- Please ensure that delivery details are correct at checkout.
- We are not responsible for failed deliveries due to incorrect addresses or if the recipient is unavailable. In such cases, redelivery fees may apply.
6. Contact Us
If you have an issue with your order, please reach out:
📞 056-1153352 (WhatsApp available)
✉️ hanatabaf@outlook.com
