Do you offer same-day delivery?
Yes, same-day delivery is available for selected areas in Abu Dhabi, subject to availability. We recommend ordering early to secure your preferred delivery time.
Can I choose a specific delivery time?
Available delivery options will be shown during checkout. We always do our best to deliver within the selected timeframe.
Can I request a custom flower arrangement?
Absolutely. If you’re looking for specific flowers, colours, styles, or have a particular budget, contact us on WhatsApp and our team will be happy to assist.
Will my arrangement look exactly like the photo?
Flowers are seasonal and naturally unique, so slight variations may occur. If a particular flower is unavailable, we may substitute it with a similar flower while maintaining the overall style, colour palette, and value of the arrangement.
Can I add a personal message?
Yes. You can include a personal message with your order, which we’ll add to the accompanying card.
Can I send flowers anonymously?
Yes. We will not disclose the sender’s identity to the recipient unless requested or required to complete the delivery.
What happens if the recipient is unavailable?
Our team will attempt to contact the recipient or customer. If another delivery attempt is required, an additional delivery charge may apply.
How can I contact Hanataba?
You can contact us through WhatsApp, phone, email, or visit us at our store in Abu Dhabi.